Refunds and cancellation

When you get a full refund

You get a full refund when:

1. a report is not delivered within 48 hours of payment;
2. the project is in a state or on a portal we do not cover, or its records are not available to us; or
3. a material error in a report cannot be corrected within 7 days of you telling us.

Cancellation

You can cancel an order before the report is delivered, for a full refund.

Project alerts: cancel within 7 days of payment for a full refund; after that you can stop alerts at any time, without a refund for the remaining period.

What is not refundable

A delivered, correct report is not refundable, because it is a digital product delivered in full.

How to ask for a refund

Write to [email protected] with your payment reference. Refunds go back to the original payment method through Razorpay; once a refund is issued, banks usually take 5 to 7 working days to show it.